Returns policy
Please review the following policy carefully to understand your rights and responsibilities when buying from Solar Power Bank.
Returns And Refunds
You can request a return and refund within 14 days of receiving your order under these circumstances:
Faulty Items: If the item you received is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.
Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging. You have another 14 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.
Sale Items: You have the same refund rights for sale items as you do for full-priced items.
We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.
Warranty Policy
Manufacturer's Guarantee: Solar Power Bank offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee doesn't cover damages caused by improper handling, such as dropping the product or deliberate misuse. Solar Power Bank will repair or replace the product at its expense. In case of a defective product, Solar Power Bank will replace it with a new one. Refunds aren't issued under the manufacturer's guarantee, only replacements or repairs.
For any questions or order inquiries, please contact our customer service department through our contact page.
UK consumers
Your right to cancel
If you're a UK consumer, the Consumer Contracts Regulations give you the right to cancel your order within 14 days of the day you receive it, without giving a reason.
To cancel, tell us clearly within that period. You then have a further 14 days to return the item. We'll refund you within 14 days of receiving the item back (or proof that you've sent it).
Please take reasonable care of the item. We may reduce the refund if the item has been handled more than needed to check it.
Faulty items
Your statutory rights under the Consumer Rights Act 2015 are not affected. If your item is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund as set out in that Act.
Returning batteries
Lithium batteries must be packed securely for return. Please contact us before sending an item back so we can advise on how to send it safely.